Shipping & Policy

IVUS Shop - Policies

Last Updated: May 7, 2025

Welcome to IVUS. We are committed to providing you with a transparent understanding of our practices and policies. This page outlines our Shipping Policy, Privacy Policy, and Terms of Service. Please read these sections carefully.

1. Shipping Policy

At IVUS, we aim to deliver your curated apparel and accessories in a timely and secure manner.

Order Processing:

• Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.¹
• Processing times may be longer during peak seasons or promotional periods.

Shipping Rates & Delivery Estimates:

• Domestic Shipping (Kuwait):
  • Standard Shipping: Estimated 2-5 business days. Rate: [Insert KWD Flat Rate or Variable Rate Logic, e.g., "A flat rate of X KWD applies," or "Calculated at checkout"].
  • Express Shipping (if offered): Estimated 1-2 business days. Rate: [Insert KWD Rate].
  • We offer free standard shipping on domestic orders over [Insert KWD Amount] KWD.
• International Shipping (if offered):
  • We ship to [List Countries/Regions or state "select international destinations"].
  • International shipping rates and delivery times vary depending on the destination and² will be calculated and displayed at checkout. Estimated delivery times range from 7-21 business days.
  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.³ IVUS is not responsible for these charges if they are applied; they are your responsibility as the customer.

Shipment Confirmation & Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).⁴ The tracking information will typically become active within 24-48 hours.

Potential Delays:

• While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as customs processing, carrier issues, or high order volumes. We appreciate your patience.

Damaged or Lost Packages:

• If you receive your order damaged, please contact us immediately at [Insert Customer Service Email for IVUS] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.⁵
• If your package is lost in transit, please contact us so we can investigate with the carrier.

Shipping Restrictions:

• [Specify any shipping restrictions, e.g., P.O. boxes if not supported for all services, specific remote areas, etc.]

Contact Us:

• For any questions regarding shipping, please contact us at [Insert Customer Service Email for IVUS] or call us at [Insert IVUS Phone Number, if available].

2. Privacy Policy

IVUS ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect,⁶ use, disclose, and safeguard your information when you visit⁷ our website [Insert IVUS Website URL] and purchase our products.

Information We Collect:

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our8 site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features9 or resources we make available.

• Personal Identification Information:¹⁰ Name, email address, mailing address, phone number, payment information (e.g., credit card details, processed securely by our payment gateway).
• Non-Personal Identification Information: Browser name, type of computer, technical information about your means of connection to our site (such as the operating system and the Internet¹¹ service providers utilized), and¹² other similar information.
• Usage Data: Information about how you use our website, products, and services.

How We Use Your Information:

We use the information we collect13 for various purposes, including:

• To process and fulfill your orders,¹⁴ including managing payments and shipping.
• To improve customer service and support your needs more efficiently.
• To personalize your user experience and understand how our users as a group use the services and resources provided on our site.
• To improve our website, products,¹⁵ and offerings.
• To send periodic emails regarding your order or other products and services, if you have opted-in to receive them. You may unsubscribe from marketing emails at any time.
• To administer a promotion, contest, survey, or other site feature.
• To comply with legal obligations.

How We Protect Your Information:

We adopt appropriate data collection, storage, and processing practices and security measures to16 protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored17 on our site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel18 and is encrypted and protected with digital signatures.

Sharing Your Personal Information:

We do not sell, trade, or19 rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys,20 processing payments, and shipping orders. We will only share your information with these third parties for those limited purposes provided that you have given us your permission where21 required.

Cookies and Tracking Technologies:

Our Site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to22 track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the23 Site may not function properly.24

Your Rights:

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right25 to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact26 us.

Changes to This Privacy Policy:

IVUS has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about27 how we are helping to protect the personal information we collect.

Contacting28 Us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:29

IVUS

[Insert IVUS Physical Address, if applicable]

[Insert IVUS Website URL]

[Insert IVUS Email Address for Privacy Concerns]

3. Terms of Service

Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the [Insert IVUS Website URL] website (the "Service") operated by IVUS ("us," "we," or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.³⁰

1. Use of Our Service:

You agree to use our Service for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's31 use and enjoyment of the Service. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene32 or offensive content, or disrupting the normal flow of dialogue within33 our Service.

2. Accounts:

When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete34 information may result in the immediate termination of your account on the Service. You are responsible for maintaining the confidentiality of your account and password.35

3. Products and Services:

• We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.³⁶
• All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.³⁷
• We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.³⁸

4. Orders, Pricing, and Payment:

• We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.³⁹
• Prices for our products are subject to change without notice.⁴⁰
• We accept various forms of payment as indicated at checkout. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our⁴¹ store.

5. Intellectual Property:

The Service and its original content (excluding Content provided by users), features, and functionality are and will42 remain the exclusive property43 of IVUS and its licensors. The Service is protected by copyright, trademark, and other laws of both Kuwait and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without44 the prior written consent45 of IVUS.

6. Links to Other Web Sites:

Our Service may contain links to third-party websites or services that are not owned or controlled by46 IVUS. IVUS has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.47

7. Disclaimer of Warranties; Limitation of Liability:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.48

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products49 and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied.50

In no case shall IVUS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages51 of any kind.

8. Indemnification:

You agree to indemnify, defend and hold harmless52 IVUS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due53 to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.54

9. Governing Law:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with55 the laws of Kuwait.

10. Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time on this page. We reserve56 the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check57 our website periodically for changes.

11. Contact Information:

Questions about the Terms of58 Service should be sent to us at [Insert IVUS Email Address for Legal/Terms Queries] or via our contact page.